How to Effectively Moderate and Respond to Comments

Moderating comments on Userpop is key to creating a positive and engaging shopping experience for your customers. Follow this step-by-step guide to manage comments efficiently:

1. Accessing Comments

• Log in to the Userpop dashboard.
• Use the Product Search (🔎) bar to locate the product listing you want to moderate.
• Select the desired Product Listing.
• Go to the Live Messages, Pending Approval, or Rejected Messages tabs to review all comments.

2. Approving or Rejecting Comments

• Go to the Pending Approval tab to see comments awaiting moderation.
• Take action on comments:
  • Approve: Click the green checkmark (✅) to publish the comment.
  • Reject: Click the red (❌) to reject the comment.

3. Responding to Published Comments

• Approved comments are displayed publicly on product pages. You can only reply to comments after they are published.
• To respond:
  • Click on the chat icon (💬) on any comment under the Live Messages tab to display the text input field.
  • Reply directly to the comment by typing your message in the text input field.
  • Next, publish the comment reply by clicking the send button (→) in the text input field.

• Official comments from store owners made within the Userpop dashboard will always display with a verified green checkmark in the widget.

Conclusion

By leveraging these tools, you can effectively moderate Userpop comments to foster a welcoming and engaging community on your product pages. Stay tuned for upcoming features like keyword filtering to further enhance your moderation capabilities!

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